FAQs

1. What is your return policy?

Our refund and return policy is designed to provide our customers with the best service and high-quality products. However, due to the nature of our products, we are unable to offer exchanges or returns.  Returns page and follow the provided instructions.

2. How long does it take to dispatch an order?

Orders typically require 1-2 working days to be dispatched. This allows us to carefully prepare and pack your items after you place your order.

3. Where is my order?

You can track your order using the tracking link provided in the dispatch notification email, which is sent to your inbox when your order is shipped with the courier.

4. How long does shipping take?

Shipping times depend on your location and the selected shipping method. For detailed information, please refer to our Shipping Policy.

 5. Can I cancel my subscription?

Yes, you can cancel your subscription at any time.

6. How do I manage my subscription?

To manage your subscription, log in to your account and go to your profile page. There, you will find options to:

• Pause or resume your subscription

• Skip a delivery

• Change delivery frequency

• Update your shipping address

• Update your payment method

• Cancel your subscription if needed

Alternative access
If you don’t see the Subscriptions tab in your profile, you can also click Manage Subscription from any of your subscription order pages.

If you need further assistance, please contact our Customer Experience Team at info@nutsosis.co.uk.